Customer Service

Our Commitment to Customer Service Excellence

The County is committed to delivering superior customer service from all of our departments and work areas. In 2013, we created a  and Customer Service Excellence Strategy to ensure the consistent delivery of high quality customer service across all County departments. The Customer Service Strategy and our Customer Service Desk are overseen by the County Clerk's Department. Please do not hesitate to contact our Customer Service Desk if we can assist you in any way, or help you find what you are looking for. 

To Submit a Comment, Question, or Report a Problem Online

Submit questions and comments directly to The County using the form below. A tracking number is assigned to each comment. Please note that personal information (name, address, etc.) is required to respond to your inquiry. This information is confidential and is only used to follow-up with you, if requested. Please note: this form is for non-urgent matters only. For an immediate response, please contact our Customer Service Desk using the coordinates below.

To Contact our Customer Service Desk between 8:30am - 5:00pm:
Call 613.476.2148 x1023
Visit in person at Shire Hall – 332 Picton Main Street, Picton ON, K0K2T0

For Urgent After-Hours Municipal Inquiries, Please Call:
• Roads Emergencies – 613.476.6505
• Water / Sewer Emergencies - 613.967.8777